- Why are there some pages that I can't read?
Different Web browsers interpret colors differently. According to information from visitors using Netscape for Macintosh, some of our pages which have a very pale blue image background actually appear to have a dark green background on their browser. That means that the dark text has no contrast and is unreadable. Surprisingly, Netscape browsers for the PC interpret the image background accurately.
We have also had reports that browsers from AOL and GNN also interpret colors in odd ways, sometimes leading to readability problems.
YOU MAY HAVE A SOLUTION RIGHT ON THE MENU BAR OF YOUR BROWSER!
With some Web Browsers, such as Netscape 2.0, you can override the colors on a web page and have them replaced with colors of your own choosing. This includes the color of text, link text, and backgrounds. With Netscape 2.0, for example, go to the OPTIONS/GENERAL PREFERENCES/COLORS menu. Select black or another dark color for "Links", "Followed Links" and, especially, "Text". Choose a light color for Background. Check the Option at the bottom of the menu that reads "Always use my colors, overriding document." Whenever you wish, you can go back and un-check the option to override the document's colors and your browser will read documents again just the way it did before. This is also a good device to use when there are Web sites with light text which you wish to print on white paper.
- My friend is seeing new Awesome greeting cards. I am going to the same address and I don't see them. Why not?
If you have been to any WWW page before, on which there might have been additions or changes, you might want to hit the RELOAD button on your browser! You might be getting a "cached" version of the page without the new additions.
Why is that? Most browsers store previously visited pages in both the RAM memory of your computer and also on your hard drive to make your access faster for you on the next visit. This is called caching. When we add to our pages, including this one, you will NOT see the additions or changes if the page has been cached by your browse, unless you hit the RELOAD button.
Where is RELOAD? RELOAD is in the VIEW menu of Netscape 2.0, for example, and in the WWW menu of Netcom's Netcruiser. Depends on the browser.
- Even though my browser can handle pictures, I'm not seeing them at times. Why?
Most browsers have an option the turn the images off. Be sure you have the option to LOAD IMAGES checked. In Netscape 2.0, this option is in the OPTIONS menu. In Netcruiser it is in the SETTINGS/WWW OPTIONS/VIEW menu.
Even when you do, some browsers inexplicably fail to load images. If this happens to you, try RELOADING (see above). In Netscape 2.0, you can try the VIEW menu and click LOAD IMAGES. In Netcruiser, you can select RELOAD in the WWW menu just above the Bookmark option in the same menu. Check your own browser to see how its menu works.
If that doesn't work, it sometimes helps to clear the cache on your Web browser. Some browsers such as Netscape allow you to control your cache. On Netscape 2.0, for example, you go to OPTIONS/NETWORK PREFERENCES/CACHE and click the "Clear" buttons. Be aware, though, that your browser will no longer remember the locations you have visited during your current session if you clear MEMORY CACHE. That means, for example, that you cannot hit the back button to go the last page you visited prior to clearing the cache. It will be as though you are starting your online session from the page you are on.
- Who Controls the Amount of Time I Can Spend Creating my Card?
Have you ever out of time before you could create and send your card? Unfortunately, we have no control over the time element. That is controlled by the company that provides you with internet access (your Internet Service Provider or "ISP").
Once you have a page from us, it is actually downloaded into the RAM memory of your computer. When you click on any link or any SHOW or SEND button related to us, your ISP makes a connection back to us.
In the meanwhile, if more time passes than your ISP allows between activities (connecting with any site), the ISP will time you out.
- Email Express™ — Can I Email a Card Directly?
Email Express™ is our service that allows you to complete a short form to personalize and create a card and then email it yourself. Available since September only on some cards, not all, eventually this option will be added to most Awesome Cyber Cards. To successfully email a card yourself both the sender and recipient of the card need special email software that can read HTML coding. All our cards offer an alternative way to deliver your card via the Send-Out™ Announcement service desribed below. If you want to know more about emailing your own card, click here.
- Send-Out™ — How Do I Put My Card on the WWW and Have You Announce It?
With n Send-Out™, you can make a customized card, review it and, if you like it, have it posted in a private file on the World Wide Web. We then send an email announcement for you. Here is how it works:
- REVIEWING your customized Awesome Cyber Card™:
When you hit the SHOW button at the end of the form, you will see a review page showing you what your card will look like. No one else sees the review page (unless they are looking over your shoulder onto your screen). Only if you "Send" you card, will we post and send an email announcement, as explained below. You send the card by clicking on the SEND button near the bottom of the review page. Or with some browsers, hitting the ENTER button on your keyboard has the same effect. Until you "Send" the card, you can create cards that are OUtRAGious or just fun for practice, if you like. Click the BACK button on your BROWSER to go back to the form if you wish to make changes.
- SENDING THE CARD:
When you are happy with your customized Awesome Cyber Card, click the SEND button or, with some browsers you can simply hit the ENTER key on your keyboard, and we automatically put it on a PRIVATE WWW PAGE.
And automatically send an email announcement for your greeting and give its location. We copy you on the announcement so that you will know the announcement went out, what it said and also know the URL address where is located.
- How much does SEND-OUT cost?
Currently Send-Out™ is free!
- Why Is My Email Announcement Not Arriving?
Did you receive the confirmation page? If you did not receive the confirmation page, the card was not created.
If you received the comfirmation page that is headlined "YOU DID IT" but not the announcement, that means the card was made and posted on the WWW and email announcements were sent. However, if your announcement did not arrive, the address was for some reason not deliverable.
Two common problems causing non-delivery are these: Leaving off the part of the address after the "@" sign or having an address with a space in it. (Some email services corrrect for both of these when you are mailing using their email server but when sending a card, you are using our internet-protocol server and need to add the "@yourcompany.com" and remove any spaces.)
Typing errors are another cause. Check to be sure the full and correct email address is inputted. For example: screenname@aol.com If even one character is off, it gets bounced by the responding email server. Common mistakes are typing a comma instead of period or a period instead of the "@" sign, leaving out one character, adding a character or typing in the wrong character. Carefulness pays, when it comes to email addresses.
- What is Add-a-Note?
With our new Add-a-Note feature, you can add a note in your own words, just as you might on a printed card! You can also choose not to add a note. The note will appear just as you write it.
For more on printing, go to PRINT TIPS
- PRINTING: Can I print my cards?
Yes. But the print quality will be limited. Here's why:
Graphics on our Awesome Cyber Cards are at 72 to 100 dpi (dots per inch) for fast viewing. A 300 dpi file gives much better print quality but is 9 times larger than a 100 dpi file and would therefore take 9 times longer for you to load on your Web browser.
Since many of our viewers use regular phone lines and 14,000 or 28,800 modems, we try to minimize your wait by providing the smallest file sizes we can that will achieve the desired online card.
Images are also kept small in size for speed. Even though we would love to put up large images, the pain of the wait would outweigh the benefit for many viewers!
And last of all, if your browser displays our colored and printed backgrounds, you won't get all you see! Greetings at Awesome Cyber Cards are Netscape enhanced. But please note that WWW "background" images or colors that show up on Netscape and on many other browsers do not print.
- PRINTING: What if the print is light and I want to print the card on white paper? Or the print is dark and I want to print on dark paper?
With some Web Browsers, such as Netscape 2.0, you can override the colors on a web page and have them replaced with colors of your own choosing. This includes the color of text. With Netscape 2.0, for example, go to the OPTIONS/GENERAL PREFERENCES/COLORS menu. Select black or another dark color for "Links", "Followed Links" and, especially, "Text". Choose a light color for Background. Check the Option at the bottom of the menu that reads "Always use my colors, overriding document." When you finish printing, you can go back and un-check the option to override the document's colors and everything will be back to normal. This is also a good device to use if you find that there are Web sites where you cannot read the text or links.
Incidently, you can change the size of the fonts on many browsers also, to either larger or smaller.
For more on printing, go to PRINT TIPS.
- How do I get the fastest access and the fastest processing?
AVOID THE HOLIDAY TRAFFIC JAM BY VISITING ON OTHER DAYS. Because we feature holiday cards, the single secret to access to our site and to quick processing of your card is to visit on days other than the actual day of a public holiday, such as Valentine's Day, St. Patrick's Day, Easter, Mother's Day, Father's Day and so forth.
Our T1 line and server can usually handle all of our traffic expeditiously. However, right on and around the major holidays, we experience a holiday traffic jam. On those days you may have trouble gaining access through all the traffic and, unfortunately, if you do, the sheer volume of processing being requested at the same time will make the reviewing and sending of your card very slow. So be ahead of the crowd! Visit early and avoid the traffic jam!
- What about future holidays and special occasions and so forth?
Bookmark our Card Collection Page and check from time to time to see all that is currently available. Remember to click the RELOAD button on your WWW browser so that you are getting the newest version of the page.
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